Archive: O&M

customer-service

The X Factor in the Power Market’s New Math

How power companies are using experience management, or XM, to reshape customer relationships and reveal new revenue opportunities Here was a company with one of the largest investor-owned electric systems in the U.S.—the owner of close to a dozen electricity distribution entities—and a strong desire to pursue new opportunities outside its traditional regulated business. Those […]

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How to Ensure Plant Reliability and Regulatory Compliance

Lock in safe, reliable operations by opening the door to third-party expertise There’s still a big takeaway from a 2008 Florida blackout, and it’s not the size of the fine that followed. Although it was the largest penalty levied under the new reliability standards at that time, here’s the bigger elephant in the room: Florida […]

Sulzer Service Solutions

Sulzer is the leading worldwide, independent service provider for the repair and maintenance of large rotating machines including turbomachinery, pumps and electro-mechanical equipment. With a global network of technically advanced remanufacturing and test facilities, Sulzer offers a collaborative advantage that delivers high-quality, cost-effective, customized and turnkey solutions, providing its customers with the peace-of-mind to focus

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Five Inspections Made Easier with Drone Technology

Today, drones equipped with sensors and cameras are proving their worth in gathering real-time footage that can be stored for later analysis. Uncrewed aerial systems can detect failing structures and equipment

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The Theory and Application of Acoustic Cleaners

Sonic sootblowers and acoustic cleaners were once thought to be a last-chance alternative to difficult ash build-up problems. However, the technology has proven to be effective over years of service in

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Combustion Optimization to Improve Heat Rate and Lower NOx

Power plant operators are always looking for ways to boost performance. A combustion optimizer designed to improve efficiency and lower emissions could help. It supports more flexible operation of boilers by

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Hope for the Blue Sky, Plan for the Storm

Organizations operating within a mission-critical environment must adopt appropriate technology to mitigate potentially life-threatening problems. As we acknowledge National Preparedness Month this September, we need to remember what is important to electric power customers. They expect to be kept safe, to be heard, and to receive realistic estimated restoration times—especially when a power line is […]

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Next-Generation HRSGs Start Fast and Reduce Emissions

Today’s heat recovery steam generators (HRSGs) are suffering reliability problems, mainly because they’re being operated in the cycling mode instead of the baseload mode for which they were designed. The good news is HRSG suppliers are adapting to the market demands and are designing the next generation of HRSGs to have cycling-friendly—also called fast-start—features. One […]

Equipment Showcase: Coatings and Corrosion Control

A major part of maintaining a power plant at peak efficiency is dealing with or preventing damage from corrosion and corrosive objects that can enter air and water intake systems, including pipes and fluid