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customer service


Renewables and Distributed Energy Resources Take Center Stage as Power Is Transferred to the People

2021 Predictions for Energy, Utilities, and Resources Even if the climate crisis is currently having to share headline space with the global pandemic, it has by no means lost its…


The X Factor in the Power Market’s New Math
renewable-energy-storage

How power companies are using experience management, or XM, to reshape customer relationships and reveal new revenue opportunities Here was a company with one of the largest investor-owned electric systems…


Rethinking the Service Delivery Model for Guaranteed Outcomes

Service delivery models are today undergoing unprecedented change to accommodate the needs of customers trying to navigate business and market uncertainties. Around the world, industrial manufacturers are facing new and…