ANN ARBOR, Mich., (March 22, 2022) – Residential customer satisfaction with the energy utilities sector overall creeps up 0.3% to 72.2 (on a scale of 0 to 100), according to…

Reliability performance is core to the utility industry. Utilities strategically design and invest in their system to maximize reliability performance—traditionally measured by System Average Interruption Frequency Index (SAIFI), System Average…

2021 Predictions for Energy, Utilities, and Resources Even if the climate crisis is currently having to share headline space with the global pandemic, it has by no means lost its…

Houston, Texas (March 31, 2020) — Radix is developing a complex artificial intelligence platform for CEMIG’s (Companhia Energética de Minas Gerais SA) Customer Service Platform. The ‘R&D D0650’ project’s objective…

How power companies are using experience management, or XM, to reshape customer relationships and reveal new revenue opportunities Here was a company with one of the largest investor-owned electric systems…