|

customer service


Customer Satisfaction with Municipal Energy Utilities Improves

ANN ARBOR, Mich., (March 22, 2022) – Residential customer satisfaction with the energy utilities sector overall creeps up 0.3% to 72.2 (on a scale of 0 to 100), according to…


Why Resiliency in the Electrical Grid Should Be Measured from the Customer’s Perspective

Reliability performance is core to the utility industry. Utilities strategically design and invest in their system to maximize reliability performance—traditionally measured by System Average Interruption Frequency Index (SAIFI), System Average…


Renewables and Distributed Energy Resources Take Center Stage as Power Is Transferred to the People

2021 Predictions for Energy, Utilities, and Resources Even if the climate crisis is currently having to share headline space with the global pandemic, it has by no means lost its…


Radix Develops Artificial Intelligence Project for CEMIG Customer Service Platform

Houston, Texas (March 31, 2020) — Radix is developing a complex artificial intelligence platform for CEMIG’s (Companhia Energética de Minas Gerais SA) Customer Service Platform. The ‘R&D D0650’ project’s objective…


The X Factor in the Power Market’s New Math
renewable-energy-storage

How power companies are using experience management, or XM, to reshape customer relationships and reveal new revenue opportunities Here was a company with one of the largest investor-owned electric systems…