Reliability performance is core to the utility industry. Utilities strategically design and invest in their system to maximize reliability performance—traditionally measured by System Average Interruption Frequency Index (SAIFI), System Average…

2021 Predictions for Energy, Utilities, and Resources Even if the climate crisis is currently having to share headline space with the global pandemic, it has by no means lost its…

How power companies are using experience management, or XM, to reshape customer relationships and reveal new revenue opportunities Here was a company with one of the largest investor-owned electric systems…

Service delivery models are today undergoing unprecedented change to accommodate the needs of customers trying to navigate business and market uncertainties. Around the world, industrial manufacturers are facing new and…