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customer service


The X Factor in the Power Market’s New Math
customer-service

How power companies are using experience management, or XM, to reshape customer relationships and reveal new revenue opportunities Here was a company with one of the largest investor-owned electric systems…


Rethinking the Service Delivery Model for Guaranteed Outcomes

Service delivery models are today undergoing unprecedented change to accommodate the needs of customers trying to navigate business and market uncertainties. Around the world, industrial manufacturers are facing new and…