resilience engineering

In the January issue, I introduced the concepts of highly reliable organizing (HRO) and resilience engineering with a promise to address the remaining principles. As a quick review of the first article

All power generating companies and plant operators value reliability, but they may be paying too little attention to a critical variable: people. One million. That’s the approximate number of people in the sky over the U.S. as you read this article. Remarkably, all will land safely. Aviation achieves among the highest reliability of any industry. […]