tornado

Natural calamities challenge businesses and create problems with customer experience (CX). How can a utility demonstrate the desired experience attributes such as speed, quality, consistency, and so on at the same or even at a higher level after a catastrophe? Following a winter that saw record-breaking bomb cyclones in the northern Pacific. and the biggest […]

Employees at Basin Electric Power Cooperative’s 385-MW coal-fired Dry Fork Station are all safe after a tornado touched down at the plant’s site in Gillette, Wyoming, on June 1. The company described the harrowing hour before and after the tornado hit the plant and surrounding area. Though the plant “mostly avoided damage,” employee safety protocol […]