customers

In today’s rapidly changing world, utility providers play an increasingly important role in ensuring that people have access to the vital resources they need to power their homes, businesses, and communities. From electricity and gas to water and internet services, these providers are responsible for delivering critical resources that are essential to our daily lives. […]

TROY, Mich. (Feb. 22, 2023) — Across virtually every industry and nearly every type of customer interaction, digital customer engagement via mobile apps has surged, raising customer satisfaction and increasing brand loyalty for companies with superior digital strategies. Utilities, apparently, are not getting the message. According to the J.D. Power 2023 U.S. Utility Digital Experience […]

In a constantly plugged-in world, people rely on always available and uninterrupted electricity, now more than ever. While the electric industry has invested significantly to meet customers’ demand on the grid, utilities increasingly turn to their customers to provide reliable, cost-effective grid services with customer-sited distributed energy resources (DERs) like energy storage and demand response. […]