J.D. Power

TROY, Mich. (Feb. 22, 2023) — Across virtually every industry and nearly every type of customer interaction, digital customer engagement via mobile apps has surged, raising customer satisfaction and increasing brand loyalty for companies with superior digital strategies. Utilities, apparently, are not getting the message. According to the J.D. Power 2023 U.S. Utility Digital Experience […]

COSTA MESA, Calif.: 21 March 2018 — Utilities are among the lowest-performing industry groups when it comes to delivering distinct digital customer experiences, but some pioneers have found the secret to digital success, according to the J.D. Power 2018 Utility Digital Experience Study,SM. [For a chart showing utility rankings, click here: http://www.jdpower.com/press-releases/jd-power-2018-utility-digital-experience-study] The inaugural study evaluates […]