customer experience

We live in a constantly evolving energy landscape. With increased emphasis on future sustainability and environmental awareness, many consumers are becoming more cognizant of their energy usage, and many utilities are perusing renewable energy initiatives themselves. With change on both sides, the relationship between utility companies and their customers is becoming more and more of […]

Xcel to Take Advantage of Distributed Intelligence and Distribution Automation LIBERTY LAKE, Wash. — Sept. 17 — Itron, Inc. (NASDAQ: ITRI), which is innovating the way utilities and cities manage energy and water, and Xcel Energy entered an agreement to secure smart meters that will allow for collaboration to improve customer experience and utility operations […]

Driven by increased energy efficiency and the relocation of electricity-intensive industries, electricity demand and consumption has steadily declined in many developed markets during the last decade, according to the International Energy Agency (IEA). Yet middle- and working-class households, as well as small businesses, are spending more of their income on electricity than their parents’ generation. […]