A variety of factors contribute to power utilities feeling the pinch, and mobile solutions offer one way to cut costs by improving operations while extending service capabilities to customers. Mobile tech can increase front-line operator and field tech utilization, improve real-time communication with dispatchers, and connect faster with customers. Field technicians also can respond proactively to operational events with access to data such as asset information, maps and diagrams, and customer information. Because utilities typically have assets spread across a wide geographical area, none of that can happen without strong, reliable connectivity. Loss of connectivity can severely hamper field work functions.
This paper touches on how utility workers use mobile devices and describes the advantages of devices and models.