As utilities transform into more connected and distributed grids, their mobile workforces must transform as well. Conversations around the Internet of Things (IoT) and Smart Cities often focus on machine-to-machine (M2M) communications, but we also need to consider how these efforts will better connect utility mobile workforces.

Utilities will have significant opportunities for their mobile workforces to leverage real-time data and better connect with their customers and the grid—from installing smart thermostats and smart meter reading, to maintaining solar power or quickly restoring power after outages. Even with all these opportunities, a key question remains: How can utilities best leverage new technologies and data for their mobile workforces?